Support
Sometimes, we all need a bit of extra support. Fortunately, assistance is just a phone call or email away, whether through your phone, computer or tablet.
If you, or someone you know is in crisis please call the numbers below:
In an emergency, always contact 000.
Crisis lines:
Access Mental Health (ACT)
Open 24/7. These services provide access to assessment and treatment services and offer advice and information on a range of mental health issues. Mental health emergency access and support.
1800 629 354 | (02) 6205 1065
QLIFE
Free telephone and web based counselling, referrals and support for LGBTQI+ people and their families. 3pm – 12am every day.
1800 184 527 | qlife.org.au
Lifeline
Open 24/7. National crisis and suicide prevention telephone counselling.
13 11 14 | lifeline.org.au
Suicide Call Back Service
Open 24/7. Phone crisis counselling and support, ages 15 plus. Crisis support for people who are suicidal, carers of someone who is suicidal and people bereaved by suicide. The Suicide Call Back Service provides immediate telephone support in a crisis and can provide up to 6 further telephone counselling sessions with the same counsellor.
1300 659 467 | suicidecallbackservice.org.au
beyondblue Support Service
Open 24/7. Phone support, for all ages. Support, information and advice over the phone, for concerns big and small. beyondblue also have an online chat service available between 3pm and midnight, 7 days a week and an email service.
1300 22 4636 | beyondblue.org.au
13YARN
Open 24/7. Confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support.
13 92 76 | 13yarn.org.au
Domestic Violence Crisis Service (ACT)
Open 24/7. Provides support to anyone impacted by intimate partner, domestic and family violence, regardless of age, sexuality or gender. Crisis assistance.
(02) 6280 0900 |dvcs.org.au
Onelink (ACT)
OneLink provides information and connections for support services in the ACT, including services for families and young people, and services for people who are homeless or at risk of homelessness.
1800 176 468 | onelink.org.au
Canberra Rape Crisis Service (ACT)
Crisis and counselling telephone support service: 7am – 11pm.
(02) 6247 2525 | crcc.org.au
1800RESPECT Helpline
Open 24/7. Information and support for anyone in Australia experiencing DFV or sexual assault. The website has an LGBTIQ specific information section.
1800 737 732 | 1800respect.org.au
For those aged under 25
There are also the following services available:
Kids Helpline
Open 24/7. Online and phone counselling service for young people aged 12 to 25.
1800 551 800 |kidshelpline.com.au
Eheadspace
Free online and telephone support and counselling to young people 12 – 25 and their families and friends.
1800 650 890 | eheadspace.org.au
The Junction Youth Health Service (ACT)
Free health service for people 12 – 25 years (includes counselling)
Other Support Services
These services are only available to call during office hours, unless otherwise specified.
Australian Capital Territory (ACT)
Meridian (ACT)
Meridian is a community-controlled, peer-led organisation dedicated to celebrating diversity, strengthening community bonds, and empowering people within the LGBTIQA+ communities, people living with and impacted by HIV and sex workers by providing comprehensive health and social support services, and fostering inclusivity through education and advocacy.
02 6257 2855 | meridianact.org.au
A Gender Agenda (AGA) (ACT)
Provides direct and peer support and advocacy for members of the trans, gender diverse and intersex communities and their families.
(02) 9569 2366 | genderrights.org.au
Canberra Sexual Health Centre (CSHC)
Provides non-judgemental and inclusive sexual health care services. Their services include routine STI and BBV screening, STI treatment, transgender care, PrEP and PEP, immunisation, HIV care and education, support and information on sexual health. These services are available to anyone aged 14 and above.
(02) 5124 2184 | https://www.canberrahealthservices.act.gov.au/services-and-clinics/services/canberra-sexual-health-centre-cshc
Sexual Health and Family Planning ACT (SHFPACT)
Works to reduce barriers to improved sexual and reproductive health. Their services include free or low cost sexual and reproductive health clinical services, telehealth services, pelvic pain and endometriosis services, unplanned pregnancy counselling, as well as education and training.
(02) 6247 3077 | shfpact.org.au
Victim Support ACT
Offers free and confidential support to victims of crime and their families, whether or not the crime has been reported to the police. Services include counselling, court support, advocacy, and assistance with financial aid applications. VSACT provides information about the criminal justice process, supports those on the Victims Registers, and offers outreach for Aboriginal, Torres Strait Islander, and multicultural communities.
1800 8222 72 | hrc.act.gov.au/victim-support
Directions ACT (ACT)
Drug & alcohol support & counselling service.
(02) 6122 8000 | directionshealth.com
New South Wales (NSW)
The Gender Centre
Offers free, confidential support and services to trans and gender-diverse folk in NSW. Services include counselling, case management, crisis support, and legal assistance. The Centre also provides education and training, outreach programs for Aboriginal and Torres Strait Islander communities, and support for families and partners.
(02) 9519 7599 | gendercentre.org.au
ACON
Specialising in HIV prevention, HIV support and lesbian, gay, bisexual, transgender and intersex (LGBTI) health in NSW. ACON delivers a range of services for the broader LGBTI community in NSW
(02) 9206 2000 | acon.org.au
Victoria (VIC)
Transgender Victoria
Offer a range of services, including peer support, social groups, and navigation assistance to help individuals access necessary resources. TGV also provides training and runs programs such as the Change of ID Support Fund, which assists with legal documentation changes.
Monash Health Gender Clinic
This state-wide specialist public health service provides individualised, person-centred care for trans, gender-diverse, and non-binary people aged 16 and above. The clinic offers support, education, and advocacy for health care providers and community groups, aiming to improve health outcomes and wellbeing. They also provide resources and information on gender-affirming procedures and support services.
**Please note they have very extensive wait lists
(03) 9556 5216 | monashhealth.org
Zoe Belle Gender Collective
Provides education, training, resources, consultation, assistants and workshops to improve support for trans and gender diverse (TGD) Victorians and their families.
0467 569 635 | zbgc.org.au
Thorne Harbour Health
Thorne Harbour Health is Victoria’s leading health promotion organisation specialising in HIV prevention, HIV support and providing health services to lesbian, gay, bisexual, transgender and intersex communities.
(03) 9865 6700 | thorneharbour.org
Switchboard
Open every day 3pm – 12am. A free, confidential and anonymous telephone counselling, referral and information service for the Victorian and Tasmanian lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) communities and their supporters.
1800 729 367 | switchboard.org.au
Queensland (QLD)
QC Queensland Council for LGBTI Health
Specialising in sexual health and HIV services, QC delivers a range of services for the broader LGBTI community in Queensland.
(07) 3017 1777 | qc.org.au
Relationships Australia Queensland
Relationships Australia Queensland’s Rainbow Program offers a range of free and confidential services tailored for trans and gender-diverse communities. Services include counselling, support groups, and resources for mental health and wellbeing. The program aims to create a safe and inclusive environment, providing advocacy and support to help individuals navigate their unique challenges.
1300 364 277 | Rainbow Program | Relationships Australia Queensland (raq.org.au)
Northern Territory (NT)
NTAHC
Northern Territory AIDS & Hepatitis Council Inc (NTAHC) provides education and support in the area of blood borne viruses. NTAHC seeks to improve access to treatment and maintains strong links to services providing clinical care.
(08) 8944 7777 | ntahc.org.au
The NT government also have this website dedicated to navigating your way through TGD services in the NT!
Western Australia (WA)
Trans Folk of WA
Provide peer support groups for various demographics, offer advocacy and resources to navigate legal and medical systems, and organise community events and social gatherings to build connections. Additionally, they deliver educational training to organisations and businesses to promote understanding and inclusion.
WAAC
Specialising in sexual health and HIV services, the Western Australian AIDS Council (WAAC) delivers a range of services for the broader LGBTI community in Western Australia.
(08) 9482 000 | waac.com
Living Proud
Offer a range of free and confidential services, including a telephone helpline (QLife) for peer support and referrals, mental health and wellbeing resources, training and education, community events and advocacy initiatives.
South Australia (SA)
Trans Health South Australia
An online, community-driven resource providing comprehensive support for trans and gender-diverse folk. They offer a South Australian based directory of healthcare practitioners, social and support groups, crisis support, and resources for medical and legal assistance.
SHINE South Australia
Provides a comprehensive range of services to support sexual and gender diversity in South Australia. Their offerings include the Gender Wellbeing Service, which provides gender-affirming mental health support, counselling, and peer support programs. SHINE SA also operates the Gender Connect Country SA program, offering support and resources for trans and gender-diverse individuals in regional and rural areas.
(08) 8300 5300 | shinesa.org.au
SAMESH
Provides support, education and training about sexual health and HIV for people living in South Australia.
(08) 7099 5300 | samesh.org.au
Tasmania (TAS)
Working it Out
Provides free and confidential support sessions for trans and gender-diverse people and their families in Tasmania. They offer in-person sessions in Burnie, Hobart, and Launceston, as well as phone and online consultations. Working it Out services include support groups for young people, parents, and partners of trans and gender-diverse people. They also offer the Working It Out Together Program and the LGBTI Aged Care Volunteer Visitors Scheme.
(03) 6231 1200 | workingitout.org.au
TasCAHRD (Tasmania)
TasCAHRD aims to increase awareness of and reduce the incidence of HIV, AIDS, Hepatitis and Related Diseases through campaigns, events, fundraising, advocacy, health, finance and other assistance services.
(03) 6234 1242 | tascahrd.org.au
National Resources
Transhub
Transhub is an initiative of ACON. It is a digital information and resource platform for trans and gender diverse people, their loved ones, allies and health providers. Some of the information is NSW specific, though there is a lot of information that is helpful Australia-wide.
Health Direct
A comprehensive health information service that provides free, trusted health advice and information. It offers a wide range of services, including a 24/7 health advice line staffed by registered nurses, an extensive online library of health topics, symptom checkers, and directories for finding local health services.
Transcend Australia
Dedicated to supporting trans, gender-diverse, and non-binary children and their families. They provide a wide range of services, including family and peer support, educational resources tailored for schools and clinicians, and advocacy programs aimed at fostering acceptance and improving health outcomes. Transcend Australia offers compassionate, non-judgemental assistance at every stage of the journey, ensuring families and young people receive the support they need to thrive.
Transfemme
Transfemme is an online resource designed to promote healthier relationships between transgender women and cisgender men. It was designed by The Zoe Belle Gender Collective in collaboration with a diverse range of transgender women and cisgender men who have relationship experience with transgender women.
Say It Out Loud
Provides information and guidance relating to sexual, family and intimate partner violence in the Australian LGBTQ+ community. As well as providing resources, Say It Out Loud also has a directory of services that can support people who have experienced violence.
